Shipping policy

Shipping Policy – Pinnacle Construction Products

At Pinnacle Construction Products, we aim to deliver your orders efficiently and reliably throughout South Africa. Please review our shipping policy before placing an order.

1. Order Processing

All orders are processed within 1–2 business days after payment confirmation.

Orders placed over weekends or public holidays will begin processing on the next business day.

Please note that order processing time is separate from the delivery timeframe. Delivery estimates begin once an order has been dispatched and do not include the processing period.

Processing times may vary depending on stock availability, supplier lead times, order quantities and other operational requirements.

2. Shipping Methods and Delivery Times

We offer the following delivery and collection options:

  • Collect at Isando Store: Free collection, with estimated readiness within 1–2 business days. Orders placed before 9:00 a.m. may qualify for same-day collection, subject to stock availability and confirmation that the order is ready.

  • Collect at Midrand Store: Free collection, with estimated readiness within 1–2 business days. Orders placed before 9:00 a.m. may qualify for same-day collection, subject to stock availability and confirmation that the order is ready.

  • Delivery within Midrand: R300, with estimated delivery within 1–2 business days after dispatch.

  • Sandton Area: R400, with estimated delivery within 1–2 business days after dispatch.

  • Standard Shipping – Flat Rate: R500, with estimated delivery within 3–5 business days after dispatch.

  • Fast Shipping: R750, with estimated delivery within 2–4 business days after dispatch.

Important: Delivery estimates exclude the 1–2 business days required to process an online order. The total time from placing an order to receiving it will therefore include both processing and delivery time.

All deliveries and collections are subject to stock availability. If an item is unavailable, we will notify you and, where applicable, offer a suitable alternative product.

Collection timeframes indicate the estimated time before an order is ready for collection. Customers must wait for confirmation that their order is ready before travelling to the collection point.

All delivery and collection timeframes are estimates and are not guaranteed. Actual timeframes may vary due to stock availability, dispatch schedules, courier operations, delivery destinations, public holidays and other circumstances beyond our reasonable control.

3. Shipping Rates and Additional Freight Charges

The shipping rates displayed at checkout apply to the relevant delivery options and eligible orders. However, certain orders may require additional freight arrangements where the actual transportation cost exceeds the standard shipping rate.

Additional freight charges may apply to oversized, heavy, bulky or remote-destination orders, particularly where the standard shipping rate does not cover the actual cost of transportation. Large orders and deliveries outside the Johannesburg area may require a separate freight quotation.

Separate Freight Quotations

Where a separate freight quotation is required:

  1. Pinnacle Construction Products will assess the order, including product dimensions, weight, quantities and delivery address.

  2. We will provide the customer with a separate freight quotation detailing the additional delivery cost.

  3. The customer must review and accept the quotation before payment is made for the order.

  4. Once the quotation has been accepted, the order can proceed in accordance with the agreed payment and delivery arrangements.

Customers will be informed of any additional freight charges and must accept the final delivery cost before payment for orders requiring a separate freight quotation.

If an additional freight requirement is identified after an order has already been paid for, we will contact the customer to discuss and agree on the appropriate next steps. No additional freight charge will be imposed without the customer's agreement.

Order Cancellation Due to Additional Freight Charges

If a customer requests a refund or cancellation because an additional freight charge is required after an order has been paid for, Pinnacle Construction Products reserves the right to deduct a handling fee of up to 30% of the order valuefrom the refund, where permitted by applicable South African consumer protection legislation and the circumstances of the cancellation.

This handling fee is intended to cover reasonable administrative, order-processing and handling costs incurred in connection with the order. Any deduction will be subject to applicable law and will not apply where prohibited by law or where the customer is entitled to a full refund.

Customers who are unsure whether their order qualifies for standard shipping are encouraged to contact us before placing an order.

Customers may arrange their own courier, subject to prior coordination with Pinnacle Construction Products and confirmation of suitable collection arrangements.

Free shipping may be offered on selected bulk orders or promotional purchases where expressly stated.

4. Delivery Areas

We deliver throughout South Africa, subject to courier availability, product dimensions, transport requirements and destination accessibility.

The Midrand and Sandton delivery options apply to their respective service areas. Customers outside these areas may select an available shipping option at checkout or request a separate freight quotation where necessary.

Deliveries to remote areas or destinations outside major metropolitan areas may take longer than the estimated delivery times stated above.

For large orders, construction materials or deliveries requiring specialised transport, customers should contact us to confirm delivery arrangements and costs before making payment.

5. Order Tracking

Where tracking is available, customers will receive tracking information by email or SMS after their order has been dispatched.

For deliveries arranged through alternative transport providers or customer-appointed couriers, tracking information and delivery updates will depend on the agreed transport arrangements.

Customers may contact us for assistance with delivery status enquiries.

6. Delivery Details and Delays

Customers are responsible for providing accurate delivery addresses, contact numbers and any other information required to complete delivery.

Please ensure that someone is available to receive the order at the specified delivery address, where required.

If an order is delayed, customers are encouraged to contact us so that we can investigate the delivery status.

Delivery estimates are not guarantees. Delays may arise from courier operations, adverse weather, remote locations, stock availability, public holidays, transport restrictions or other circumstances beyond our reasonable control.

Where a significant delay or delivery issue arises, we will communicate relevant information to the customer where reasonably possible.

7. Damaged, Missing or Incorrect Items

Customers should inspect their deliveries upon receipt and report visible damage, missing items, incorrect products or other delivery discrepancies in writing within 48 hours of receipt, wherever reasonably possible.

Please include your order or invoice number, a description of the issue and photographs where relevant to assist with our investigation.

The 48-hour reporting period is intended to facilitate prompt resolution. It does not remove or restrict any statutory consumer rights or remedies available under applicable South African law.

Claims involving defective, damaged or incorrectly supplied products will be assessed in accordance with our Return & Refund Policy and applicable legislation.

8. Contact Information

For shipping enquiries, delivery quotations, collection arrangements or assistance with an existing order, please contact:

Pinnacle Construction Products

Telephone: 010 500 7557

Email:

We appreciate your business and will do our best to ensure that your order reaches you safely and efficiently.