Shipping policy

Shipping Policy – Pinnacle Construction Products

At Pinnacle Construction Products, we aim to deliver your orders quickly and efficiently across South Africa. Please review our shipping policy below:

1. Order Processing

All orders are processed within 1 business day after payment confirmation.

Orders placed over weekends or public holidays will be processed on the next business day.

2. Shipping Methods & Delivery Times

Standard Shipping: Delivery within 3–5 business days.

Express Shipping: Delivery within 2–3 business days for major cities.

3. Shipping Rates

Standard Shipping cost R350 and Express Shipping Costs: R450

Shipping fees may increase due to the weight and size of your order

Note that for large orders you will be charged the shipping amount you select, however one of our representatives will contact you to notify you that then shipping fee increased. The amount you paid on the website will be deducted from the final shipping fee.

You may send your own courier if you would like to.

Free shipping may apply for bulk or promotional orders (where specified).

4. Delivery Areas

We ship across all provinces in South Africa.

Remote area deliveries may take longer depending on the courier service.

5. Order Tracking

Once dispatched, you’ll receive a tracking number via email or SMS to monitor your shipment.

6. Delivery Issues

Please ensure your delivery address and contact details are correct at checkout.

If your order is delayed or lost, contact us at 010 500 7557 or email joel@pinnaclegroupsa.co.za or malcolm@pinnaclegroupsa.co.za for assistance.

7. Damaged or Missing Items

Inspect your package upon delivery. Report any issues within 48 hours.

Claims made after this period may not be honored.

Need Help?
Our customer service team is here to help with any delivery-related queries.